Shipping policy

Delivery Speeds & Rates

• Standard Shipping: Deliveries typically arrive within 3 to 9 business days.

• International Shipping: Global deliveries generally take 10 to 20 business days, depending on the final destination.

Order Processing 
All orders are prepared and processed within 1 business day, observing weekends and public holidays. As soon as your package is dispatched, we will send you a shipping confirmation email containing your tracking information.

How to Track Your Package
Following dispatch, you will be provided with a tracking number via email, allowing you to easily keep an eye on your shipment's journey and estimated delivery date.

Missing or Delayed Shipments
We always aim to get your items to you as quickly as possible, though unforeseen circumstances like severe weather, customs holds, or courier disruptions can occasionally cause delivery delays. If you suspect your package is lost in transit or is experiencing an unusual delay, please reach out to us at support@lumebrook.com. We will gladly help you open a claim with the courier to resolve the issue.

Address Errors
Please ensure your shipping details are entirely accurate at checkout, as customers bear the responsibility for providing the correct delivery address. Should you discover a mistake after completing your purchase, please notify us within 24 hours of placing your order so we can attempt to make the necessary corrections before it ships.

Questions & Further Assistance
If you have any further questions or need additional assistance regarding your shipment, please do not hesitate to contact our team at support@lumebrook.com.