Do you ship internationally?
Yes, we do! We provide worldwide delivery for all orders using EMS express shipping, which is both tracked and fully insured. Depending on your destination, packages typically arrive within 3 to 9 business days.
How much does shipping cost?
Shipping is completely free on all orders!
When will my order arrive?
We process every order within 1 business day. Once dispatched, standard delivery generally takes between 3 and 9 business days to reach you.
Is order tracking available?
Definitely. As soon as your items ship, we will send you an email containing a tracking link so you can easily monitor your delivery's progress from our facility to your doorstep.
How do I know which size to choose?
Here at Lume Brook, we want you to feel confident in your fit! Our apparel & jewelry is thoughtfully crafted to look great on a variety of body types. If you need help finding your perfect match, please refer to our handy sizing guide. Should your item not fit exactly right when it arrives, our customer support team is happy to arrange a hassle-free, no-questions-asked exchange.
What are your rules for returns and exchanges?
Your satisfaction is our top priority. If you aren't completely thrilled with your order, you have 30 days from the date of purchase to request a return or an exchange. All approved refunds will be credited directly back to the payment method you originally used.
Still have questions?
If there is anything else you need assistance with or if you have any concerns, please feel free to email our team at support@lumebrook.com. We are always happy to help!